FAQ

1. We will usually ship your order within 2 working days.
Shipping days are Monday, Wednesday, and Friday for orders received before 1 PM on a shipping day.

Free delivery on all orders above 200 €

Shipping costs
NL & DE & BE: 5 €
EU & UK & CH: 15 €
USA & CANADA: 20 €
REST OF THE WORLD: 30 €

If your delivery address is outside the EU/EFTA you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in your purchase and shipping price and are the responsibility of the customer.

For The Netherlands, standard shipping time is 1-2 days.
For international shipments, standard shipping time is 2-7 days.
If your order is urgent, please choose the priority shipping method. If your order is delayed, please contact the shipping company that is mentioned in the tracking email, they will be able to help you fastest.

Please double-check that all information is accurate on your order before submitting.
Once an order is placed, we are unable to guarantee that changes can be made. If you do make a mistake on your order, please reach out to support@packbags.nl right away.

Is it not what you expected, this can happen.
All purchases may be returned within 14 days. (30 days for orders made in december)To accept your return, pls ensure that all items are returned in their original condition, unused, and have all their tags attached. Please also note that we will only accept returns shipped to us in the original packaging and please include a note with your name, order number, and reason for the return.To make it easy for you, we have a return portal that should be used if you want to return an item.

To make it as easy as possible please go to our return portal and follow the steps.It is key that you use our return portal, so we can always track your product and make sure you get your refund as soon as possible.

ZONE 1: €8The Netherlands, Belgium, Germany

ZONE 2: €15Andorra, Austria, Czech Republic, Denmark, United Kingdom, Estonia, Finland, France, Ireland, Italy, Liechtenstein, Luxembourg, Poland, Spain, Sweden

ZONE 3: €20Albania, Armenia, Bulgaria, Canada, Croatia, Greece, Hungary, Iceland, Israel, Latvia, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Turkey, United States.

ZONE 4: €30Rest of the world

Returns typically take 3-10 business days to process, excluding the day it was received.
Once we have inspected the returned goods, we will issue a refund (excluding initial shipping costs). You will receive an email confirming that your return has been processed. The refund will automatically be issued, using the same method of payment which you used for the original purchase unless otherwise agreed.